Data Recovery Process

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Our specialisation in data recovery guarantees the best possible outcome every time. We have a structured data recovery process which ensures your data is recovered every time with privacy guaranteed.

1. Call Us for Advice

Speak directly with one of our expert team to get an initial prognosis on your data loss. We will take time to step you through what is involved at each stage of the process. Our policy is to avoid jargon – so be prepared for very clear explanations and lots of detail!

2. Submit Your Device

Submit Your Device You can deliver in person or by post/courier to us in Ballycoolin. Once booked into our workflow management system, your job will be moved to the Recovery Lab for immediate evaluation.

3. Evaluation & Quotation

Evaluation and quotation: Our expert engineering team will accurately diagnose the fault to root-cause level. A report will be quickly produced outlining actual fixed cost and time to recovery based on extensive experience with similar failures.

4. Recovery

When you have reviewed the failure report and provided your approval, our engineering team will begin work on your device and attempt to achieve the most comprehensive recovery of data possible. We will update you with the recovery status as we progress.

5. Verification & Encryption

Verification and Encryption: Once your data has been recovered, we will complete a final integrity check of your key data and prepare all recovered data for return on a secure encrypted external hard drive, where applicable. This encryption is a vital cornerstone of our data protection policy.

6. Delivery & Support

Whether collected in person or delivered by trackable express courier, you will receive your data along with your original device as per our data protection obligations. You are welcome to visit us to test your data before you make payment. In either situation, we will be happy to guide you through the process of getting you back on track with your recovered data. Our goal is 100% satisfaction.


Contact CriticalData today to discuss any Data Recovery needs you have