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In a case where the surface of a CD or DVD has degraded (e.g. by a scratch or by exposure to chemicals or by prolonged exposure to sunlight), conventional DVD drives may be unable to read such a disk. Depending on the extent of the damage, CDS may be able to access the underlying data using fault-tolerant reading systems in order to deliver a comprehensive CD/DVD data recovery.
Depending on the nature and severity of the damage, specialist cleaning processes and/or multiple reading passes may be required to maximum the amount of data recoverable.